Answers to Questions about Security, Alarms and You

If this is a life threatening emergency and you need urgent medical attention, please call 9-1-1.

If you’re an existing Denalect customer and you have questions regarding your system, our Service Department is available and on-call 24 hours a day at (800) 273-2680 or (925) 935-2680.

If you’re a prospective Denalect customer, you will need to contact our Business Office at (925) 932-2211 before we can provide service or repair service. The office is open Monday through Friday, 9:00 A.M. to 5:00 PM.

Answers to many general questions regarding system costs, monitoring, and safety precautions are listed on our FAQs page. For helpful information about security systems, crime prevention, video surveillance and more visit our News & Tips page.

Answers to most common questions regarding the use of your alarm or fire system can be found in the operation manual. For example:

Arming, dis-arming and resetting your alarm system
Silencing the panel during a power interruption
Adding and modifying user combinations
Bypassing specific areas of protection

If you don’t have a manual for your Denalect alarm system, contact us and we’ll be happy to send one to you. Information on some popular alarm panels are available on-line. If you are unable to find the information you require, a qualified technician is only a phone call away.

Keep in mind that during wide-spread power outages and storms, or after an earthquake, our Service Department receives a large number of phone calls. To prevent unnecessary delays, we strongly encourage you to call us before the next disaster. With a little refresher and/or in-home alarm training, you will know what to do right away – and save time.